Software Applications Manager

Position: Software Applications Manager

Reporting to: Director, Web Operations and CIO

Location: Bentonville, AR

About Art Bridges

Art Bridges is the vision of philanthropist and arts patron Alice Walton. The mission of Art Bridges is to expand access to American art in all regions across the United States. Since 2017, Art Bridges has been creating and supporting programs that bring outstanding works of American art out of storage and into communities. Art Bridges partners with a growing network of nearly 170 museums of all sizes and locations to provide financial and strategic support for exhibition development, loans from the Art Bridges collection, and programs designed to educate, inspire, and deepen engagement with local audiences. The Art Bridges Collection represents an expanding vision of American art from the 19th century to present day and encompasses multiple media and voices.

What you will do

You’ll join a top-notch team focused on serving Art Bridges partner institutions across the country. As the Software Applications Manager, you will serve as the product owner for Art Bridges’ software platforms. Exceptional oral and written communication skills are important for this role.

About the Position

You will serve as the Product Manager for Art Bridges software platforms, currently Salesforce, Wrike and Media Valet.  You will work to expand training documentation and resources for these platforms. You will support staff requests for new functionality and reporting. You will assist our CIO and Salesforce agency in moving our Grant Management System (GMS) from SmartSimple to Salesforce and will serve as a product expert for the GMS.

Specific duties include the following:

  • Product Manager for Software Platforms (currently Salesforce, Media Valet, Wrike) – create training resources/tools and help solve technical issues and expand capabilities. Identify, investigate, and resolve users’ problems with software platforms. Help connect to other systems as appropriate. Research and implement new software platforms as needed.
  • Collaborate with staff to extend the capabilities of our platforms to solve problems and develop new opportunities for efficiency for Art Bridges
  • Provide ongoing systems support for team members, managing the release of new features and functionality for existing applications and rolling out new software.
  • Act as admin for software platforms, maintaining users, roles, access levels, workflows, and additional administrative duties.
  • Work with vendors to research, implement and troubleshoot software platforms.
  • Work with departments to manage training of new hires and interns on Art Bridges platforms.
  • Regularly review Art Bridges tech stack for opportunities to improve and connect to other systems.
  • Serve as the primary point person for data entry projects, making sure data is accurate and kept up to date.
  • Maintain knowledge of technology innovations and trends.

Additional duties as assigned

Who we are looking for

    You are a strong and empathetic listener and can respond to the varied needs of a large and growing team.

    The ideal candidate is collaborative, hands-on, detail-oriented and can communicate effectively and efficiently with multiple constituencies.

    Qualifications required for your success

    • Bachelor’s degree with 1-3 years’ experience using Salesforce
    • Excellent organization, problem-solving and time management skills
    • Communication and team management skills
    • Experience using CRM and Project Management software (Salesforce and Wrike) preferred
    • Familiarity with programming languages preferred (HTML/CSS, JavaScript, PHP, SQL)
    • Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
    • Comfort working in a deadline-driven environment
    • Excellent written and verbal communication skills
    • Attention to detail with a high degree of accuracy

    Additional Helpful Experience Includes

    • You take ownership of your work and keep a proactive approach towards improving systems and resources for staff
    • You have a continued interest in how technology can help the Art Bridges staff work smarter and scale our programs more effectively and efficiently
    • You are extremely well organized with exceptional communication skills and the ability to explain technical issues to technical and non-technical staff and partners
    • You have strong analytical and problem-solving skills
    • You have a great sense of humor
    • You have a curious mind

    Personal attributes that support your success

    • Enthusiasm about joining an organization that’s new, evolving, and poised to have major impact on the art museum field
    • Attention to detail, critical-thinker, and problem-solver
    • Superior managerial and diplomacy skills
    • Adaptable and flexible
    • Ability to “self-start” and exhibit a high degree of initiative
    • Forward thinking / Early adopter of technology
    • Comfortable working in a fast-paced, entrepreneurial environment

    Physical demands and work environment

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands

    The position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Position also requires verbal and written conversation with others, as well as standing, walking, bending, climbing, reaching, strenuous lifting/moving objects up to 25 pounds. Vision abilities required by the job include close vision.

    Work environment

    Work will mainly be performed in an office environment and museum spaces. Position requires occasional evening and weekend work.

    Vaccination policy

    In accordance with our duty to provide and maintain a workplace that is free of known hazards, and to do our part in safeguarding the health of our co-workers and their families as well as the community at large from COVID-19 that will be reduced by vaccination, we are requiring all Art Bridges staff and interns to be fully vaccinated against COVID-19 by their start date as a condition of employment. According to the CDC, “fully vaccinated” means it has been two weeks since a person received the second dose of Pfizer or Moderna or the single dose of Johnson & Johnson.  As of March 1, 2022, to be considered “fully vaccinated” by our organizations, you must receive a booster.  If you are not eligible by this deadline, you must be boosted when eligible. According to the Centers for Disease Control and Prevention (CDC), a person is considered “boosted” and up to date the same day as receiving their booster dose.

    In accordance with all federal, state and local rules and regulations, Art Bridges recognizes that there may be certain circumstances exempting an employee from receiving the COVID-19 vaccine. Employees in need of an exemption from this policy due to a disability, advice of a medical provider, or religious beliefs inconsistent with vaccination, must contact the HR group at AWE to initiate the interactive review process within the deadlines expressed in this policy.  Those who receive an exemption will need to work with AWE HR in order to provide:

    • A negative COVID test result once a week, or
    • Proof of immunity to COVID once every six months

    We strongly hope this policy decision will help to change the current landscape of infection rates in our community by creating a sense of urgency and proactivity. Our desire is to continue to fulfill our vision of transforming lives through Art Bridges mission. To do this, our first priority is to create a safe workplace.

    Art Bridges’ Commitment to DEAI

    At Art Bridges, diversity, equity, accessibility, and inclusion are central to all work and decisions within our organization. We support our colleagues and our partners in learning and growing together to make this important work part of our daily lives.

    Art Bridges is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.